City of Austin plans to lift boil water advisory by Tuesday night

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The city of Austin said the current boil water advisory was caused by human error at the city’s largest water treatment plant, and officials expect that the situation will be clarified by Tuesday evening.

“It is becoming clear that these were errors on the part of our operating personnel at our Ullrich plant,” Austin Water Director Greg Meszaros said at a press conference on Sunday. . “[There were] oversights in how they attended to the water treatment process at Ullrich and that is certainly unacceptable to us.”

City Manager Spencer Cronk thanked city residents for their patience during the event and made a pledge.

“It will be resolved and you can rest assured it won’t happen again,” Cronk said.

Meszaros said Austin Water expects the boil water advisory to be lifted by Tuesday evening.

At Sunday’s press conference, he explained that the mistake was made when employees who monitor the entire water purification process were not paying enough attention.

“We have big factories, they are basically water factories,” Meszaros said. “Sometimes factories have to shut down the assembly line and fix something and with that in mind, it wasn’t properly shut down and fixed. It was allowed to be transported to the finished water.”

The boil water advisory began Saturday night when the city sent out alerts to residents asking them to boil water for two minutes before consuming it. The city launched water distribution sites on Sunday to distribute bottled water and allow people to fill containers with drinking water. Meszaros said it will continue until Monday.

While the advisory is in effect, residents should boil water for two minutes before drinking, brushing teeth, washing food or feeding pets.

Where to find water

The city has five operating water distribution sites. Customers are asked to bring empty water containers to the Glen Bell Service Center and North Service Center.

  • Travis County Expo Center, 7311 Decker Lane — 10 a.m. to 6 p.m.
  • Austin Water Glen Bell Service Center, 3907 S. Industrial Drive — Open 24 hours
  • Austin Water North Service Center, 901 W. Koenig Lane — Open 24 hours a day
  • Kelly Reeves Sports Complex, 10211 W. Parmer Lane — noon to 5 p.m.
  • Southeast Metropolitan Park, 4511 State Hwy 7, Del Valle – Until 8 p.m. Sunday and reopens at noon Monday
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